TJ NOVA LTD TJ NOVA LTD
Refunds

Customer resolution

Refunds and Disputes

Submit the order reference and purchase contact. A request never moves money by itself; support reviews it, and the payment provider's signed events update the final status.

Before Work Starts

If payment is not verified, the order remains payment_pending or needs_review. If payment was sent incorrectly, contact support with the order reference and provider receipt.

After Work Starts

Once intake is accepted and fulfillment work begins, refunds are reviewed case by case. Completed delivery is recorded with private evidence and redacted ledger notes.

Wrong Amount or Duplicate Payment

Wrong-amount and duplicate-payment cases are marked needs_review until the provider record is checked. Any refund or correction must be explicitly confirmed and performed inside the payment provider.

How the refund is completed

Support reviews the request, delivery state, prior refunds and remaining refundable amount. An authorised operator must confirm the exact full or partial refund. The payment provider sends the result back by a signed webhook, and the order and product access are updated from that verified event.

Your statutory rights

Cancellation rights under UK law

If you buy as a consumer (not for business purposes), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day the contract is made to cancel a distance contract, without giving a reason.

If you ask us to begin work inside that 14-day window, you keep the right to cancel during the window, but we may charge for the part of the service already supplied, in proportion to the whole contract. Once the service has been fully performed at your request, the cancellation right ends.

If you buy as a business, these consumer cancellation rights do not apply; the refund terms on this page and in our Terms apply instead.

To cancel, email info@tjnovaltd.com with your order reference. Nothing on this page limits rights you have by law.

Under the Consumer Rights Act 2015, a service supplied to a consumer must be carried out with reasonable care and skill. If it is not, you can ask us to perform the service again at no extra cost within a reasonable time and without significant inconvenience to you. If repeat performance is impossible or cannot be done in a reasonable time, you can ask for a price reduction — up to the full amount you paid, depending on how much of the service falls short. These rights sit alongside the refund terms above and are not replaced by them.

If we cannot agree

Complaints and disputes

Step 1: email info@tjnovaltd.com. We acknowledge complaints within 2 UK business days. Step 2: if you are still not satisfied, write to info@tjnovaltd.com and ask for a final response. Step 3: these terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Invoice and tax

Invoices, receipts and tax

Every paid order produces a receipt carrying the order reference. If you need it addressed to a company, tell us the company name and address before you pay, or send the order reference afterwards and we will reissue it.

TJ NOVA LTD is not currently registered for UK VAT. No VAT is charged on our invoices and no VAT number appears on them. If we become VAT-registered, the VAT number will be shown here and on every invoice issued from that date.

Where tax applies to your purchase, it is calculated and shown on the provider's checkout page before you pay. The price on this site is the amount charged unless the checkout page shows tax added on top.

Invoice requests are acknowledged within 2 UK business days.

Start a request

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